Q. How do purchase my order on the site?
To order your purchase :-

  1. Click “Add to cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
  3. Fill in your details and address.
  4. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
  5. From here, you need to select your shipping methods and click “next” button.
  6. Next you'll need to choose your payment method then click “next” button.
  7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
  8. Click “Confirm Order” to complete the order.

Q. Can I request pick up?
Yes, UtanKing allows pick up be done

  1. First, add you items in cart and click on "Proceed To CheckOut".
  2. Then, continue to payment method and select "Self Pick Up"
  3. After order placed, you need to reserve date and time and confirm with our customer service through Whatsapp.

For any inquiry, please Whatsapp us as we will guide you about it.

Q. What are the payment methods available?
UtanKing offers Payment Methods as shown below :-

  1. Offline Bank Transfer
    You have to select "Online Delivery" for shipping delivery be done.
    When proceed to payment, you need to make payment through offline bank transfer. 

    After payment made, you need to upload the receipt online at: Payment Notification 
    Or, you may scan and send to our Whatsapp

***Your purchased products will not be delivered until we have this confirmation.

Q. How to change my account personal information and shipping address?

  • Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.

Q. I forgot my Password for my account. What should I do to retrieve it?

  1. Click on “Lost Password?” and fill your email that used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.

Q. Can I cancel an existing order that have been made?
Yes, only if the order is still on pending status and payment haven't been made.

- Please whatsapp us with the message title Request to cancel order in order to inform us about the cancellation order.

- Orders that are in shipping or shipped will not be cancel.

Q. What is the product's transaction currency?
All products transaction currency will be done in Malaysia Ringgit (MYR).

Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly Whatsapp us to clear your doubts.